“Ginger, I haven’t had to talk to you guys once and I love that. The system works great, funding is quick and rates are good. That’s all I ask for; simple with peace of mind because out of sight (ha ha) is not a bad thing. I love it working so smooth in the background, doing its thing.” Ismael Cardenas, Party with 630, East Palo Alto, CA
“You came in and rescued us from the current provider that we were with and about to lose customers over and you rescued those customers from that high priced product and allowed us to keep and maintain those customers at our bank. You turned a cost center into a profit center. We are confident in referring our customers to you for their merchant services, because we know that your support to us and prompt customer service to our clients has not only kept the current customers with our bank, but also helped bring new customers into our bank.” Sean Ormand, President, 1st New Mexico Bank of Silver City, NM
“I have to laugh at myself when I have all these credit card vendors calling me for my business and I tell them “NO, I am not interested in saving money”. I tell them that I am satisfied with the company that handles my credit card machine now and that more than anything I appreciate the fact that I have a local guy and a local company I can deal with. “Kim Martinez, President Basin Pump & Supply, Bloomfield NM
“I am so happy to be back with your credit card processing and I am so sorry I let some stranger snow me with promises he didn’t keep. I really missed your customer service and my bookkeeper is thrilled also because the statement is easier to reconcile.” Char De Vasquez, Char Designer Suedes and Leathers, Santa Fe, NM since 1976
“We were talked into moving our business away from Electronic Money Company by our bank. We made the move and discovered that the rate they charged was higher than our rate with EMC. We also did not receive the personal service and attention everyone at EMC has always given us. We are very pleased to be back in such good hands, not to mention we are saving money.”
Chuck and Sharon Lutheran, Owners, The Mechanic Inc., Albuquerque, NM
“I accept large purchasing cards in my business. I saved over $900 last month on my card processing! EMC is amazing! And the secret turned out to be so simple! Mike Rode, Dynamic Communications, Albuquerque, NM
You have a such great product with actual support! It is refreshing to find a company like this. It is so important for us little guys, the small business owner. You treat me special as if I was one of your big clients, which I know you have as well. I will continue to recommend you to all my clients. I run across so many people fed up with the non-service from their credit card processor. I like your slogan that you are the opposite of 1-800-ignore-me.Steve Holland, Holland's Office Products, Gallup, NM
“I like the FoodTronix POS Systems a lot. The reports are great and easy to use. It is simplistic and servers with no computer knowledge can generally navigate through the screens on their own. It is easy to add modifiers. There are not too many steps like in the Micros systems. The software support has been available for us early in the morning and also late at night. In fact, my new bar manager is a novice at computers and he is quite happy with the IT support.
Fast support on hardware and software issues is a huge WOW! Things always go awry when the restaurant is busy. The other dealers tell you MAYBE they can get to it tomorrow at best. I’ve dealt with Micros, Aloha and some others and they all say they are going to help, but they don’t. Foodtronix is the only one who does what they say they are going to do. Every time we’ve had to call, for us early in the morning and also late at night, the people in NM or corporate in Dallas have responded quickly and answered our concern. I was never that impressed with Aloha. They don’t have good reports and they charge separately every time they come out and don’t have a service contract.
The price point on FoodTronix is definitely good, especially compared to a $23,000 Micros. FoodTronix has almost 1000 restaurants using their product since they released it about 10 years ago, so they have good history behind them. I called 5 of their referrals and all 5 liked the IT support.
Restaurants run on a 10% margin, so we managers and owners have to run it very tight. I am not just looking to save money. I want value. I found it with FoodTronix and the local dealer, Electronic Money Company.”
Russell Reid, manager Two Fools, Albuquerque, NM
“Gingergaye Hollowell is great to work with and will run down all the details. She fights to keep our rates down. The ERS integration is awesome and a huge time saver for refunds or voids if you ever have to do them.”Brad Thorson, Jumptastic
“We have been using Electronic Money Company at our hotels for three years. After using their services, I was impressed with their customer service and the responsiveness to our needs. They are willing to work with large groups of businesses to give the best processing rates possible. With the rates we have received, we have no need to consider another processing company for our hotels. All our hotels are using Electronic Money Company: Hampton Inn, Holiday Inn Express Hotel & Suites, Days Inn and Comfort Suites. We are pleased to have local representation for our properties.”
Pete Desai, Owner, Hampton Inn, Alamogordo, NM
“Thank you so much for your outstanding customer service! I appreciate everything you do for me and for the hospital. I couldn’t do this without you. And you can quote me on that!!”Diana M. Green, Staff Accountant, Gerald Champion Regional Medical Center
“I had 3 different processors before I found Electronic Money Company. The other processors never did what they said they were going to do. They took out a bunch of hidden fees they hadn’t told me about. EMC always did what they said. They were straight forward and honest. I knew exactly what fees they were going to take out and why. There were no unexpected surprises!”Deiadra Phelps, Soap and Spa Essentials, Albuquerque
“After ten years with the same processor, I listened to Electronic Money Company (EMC). They demonstrated my potential credit card processing savings based upon my numbers. Within 24 hours the system was running and processing credit cards without a problem. I immediately started saving on the credit card charges. The support is excellent. No more lost charges because of malfunctioning credit card machines. CP-Cal is grateful for her help processing the charges for this event. Thank you for a great service.” Kathleen M. O’Connor, Esq. and Incoming President of CP Cal, Pasadena, CA
“When I switched over to DPP with David Anthony, the process was seamless, and I have been very happy with the rates and service. I have had many years in the restaurant a business and had many different experiences with processors. This has been a welcome change.”Robert Day, Santa Fe Bar and Grill, Santa Fe, NM
We are so happy and comfortable with you and your company. Any time I have had an issue, everything gets taken care of. I am confident that you have my back. Christa Raney, Ted’s Pawn & Jewelry, Gallup, NM
“In the world of merchant services, it’s easy to think of the services as a commodity (who has the best rates is all that matters) but unfortunately even if that’s all that matters to you it’s very difficult to tell one from another or to be able to predict good future service from bad service since all you start with is the sales person in front of you spewing lots of numbers and jargon that seems to differ from one sales person to the next (each saying that the other one is lying).
As someone who has tried quite a few merchant service providers over the years I can tell you that all of my relationships have turned sour due to hidden fees and percentages creeping onto my monthly bills over the course of time. All except for one. Electronic Money Company has been the first honest company I’ve ever worked with. Their service has been outstanding.
If we have a question, they answer it or find the answer quickly and they have delivered as promised with no hidden fees or sleazy car salesman tactics. If you need merchant services for your company, Electronic Money Company is the place to be.”
Rob Weinstein, Event Rental Systems