If your hungry, just touch this

MerchantProcessingNMPoint of Sale Computer/Tablet SystemsLeave a Comment

Waiters and waitresses do get busy, and there’s nothing more frustrating during a lunch or dinner rush than to have them ignore your table. “But imagine sitting right down and placing your order from a touchscreen tabletop menu, “says Molloy, the retail space expert. He went through this very experience at airport eateries in Toronto and Charlotte, which makes sense, since air travelers often have … Read More

Scam – Transaction Limit

MerchantProcessingNMScams Against MerchantsLeave a Comment

One of our new clients told us this story about his experience with Bob from Brand X. He is a landscaper and needs to run one or two transactions per month, albeit they are large transactions. He was sold a wireless machine for a whopping $69 per month on a four-year lease. Then he had statement fees and minimum charges every month on top of … Read More

Busting out of barcode prison

MerchantProcessingNMUncategorizedLeave a Comment

Everyone who’s been in a long checkout line has experienced the frustration of watching a cashier fumble with a product trying to either a) find the barcode and/or b) scan it correctly. But in January, a company called Digimarc introduced a new technology that incorporates an invisible digital watermark, not unlike the kind used for currency. “The clerk no longer has to hunt for the … Read More

Scam – Too Smart for His Own Britches

MerchantProcessingNMScams Against MerchantsLeave a Comment

An acquaintance of mine started quizzing me one day on credit card machines and rates. A couple of weeks later, he was trying to sell me some equipment he had bought on EBay! Unbelievable! I, of course, said NO. Another couple of weeks later, he was asking me how to remove proprietary chips from the machines! He got burned buying equipment that couldn’t be reprogrammed. … Read More

If the shoe fits, upload it

MerchantProcessingNMUncategorizedLeave a Comment

In terms of a custom-made experience, nothing can top what’s going on at The Left Shoe Company in Los Angeles. So says Bruce Molloy, the vice president of global business development at Customer Mobile, and an expert on the evolving retail space. Here’s what the Left Shoe does: They put customers’ feet through a 3D scan that takes 150 pictures. “Those photos are then sent … Read More

Scam – Horrible Swindle

MerchantProcessingNMScams Against MerchantsLeave a Comment

One of our favorite salespeople called on a husband/wife merchant for credit card processing. They gave him a monthly statement to review, but were acting quite nervous. Our salesperson brought them back a comparison, explained all the fees, and showed them where we could save them money. They understood and acknowledged they wanted to save money, but they were absolutely scared to death to switch. … Read More

The Future of Shopping

MerchantProcessingNMUncategorizedLeave a Comment

The report “Retail Technology Vision 2014” from Accenture contains an incredible prediction: “The next five years will bring more change to retail than the last 100 years.”Think about that; the stores, websites, and apps we recognize today could go through some radical changes that would’ve been the stuff of sci-fi just a generation ago To find out what the changing face of retail will look … Read More

Scam – Rates on the App Were Different

MerchantProcessingNMScams Against MerchantsLeave a Comment

We have a client who calls us once a year to review their types of transactions and see if they are running them properly to their best benefit. Turns out this year, Bob from Brand X had submitted his bid for their business. He had a proper letter outlining his proposed fees (turns out it was not a complete list). He had pre-filled out an … Read More

Scam – Huge Savings

MerchantProcessingNMScams Against MerchantsLeave a Comment

Bob, Bob, Bob… what do you have going this time? Bob thought he was doing a comparison for a merchant. He wrote across the paper, “Savings: $800.” The merchant asked us to take a look. “Where was the detailed comparison? Where was the savings of $800?” they asked. “Beats me. Why don’t I just write $1,000 savings on a piece of paper,” I replied. Bob, … Read More

Scam – Only Charging 1%

MerchantProcessingNMScams Against MerchantsLeave a Comment

Bob is back at it again. Recently, Bob showed up at one of our clients’ with a story that he was only going to charge the merchant 1%, and by the way, they needed all new equipment. The client called our office to ask for our review. It turns out Brand X was charging 1% on top of all the other qualified, mid-qualified, and non-qualified … Read More