The Blog

Payment Processor Scam #3 Against Merchants – Lack of Service and Lousy Support

Lousy Service

In previous blogs, we talked about Scam #1, the Fraud of Lack of Disclosure, and Scam #2, the Scam of Raising Rates. The third scam against merchants is the lack of service, which I call 1-800-IGNORE- ME. The credit card processing salesperson mostly focuses on rates and supposedly how much they will save you. But a hidden fee is the lack of service and support.

Everyone has a 365/24/7 technical support number, but if you are on hold for an hour and still don’t get your credit card processing up and functioning, the cost could be astronomical. Customers walk out the door because they don’t carry cash anymore.

If you can’t understand the support person because they speak English as a second language, the frustration becomes unbearable. Or if the support person speaks Greek instead of communicating in terms you can understand, the support call drags on longer. Or if the support person is reading a script instead of listening to your problem, you suffer. All the world’s low rates are not worth it if you lose time or lose customers. Because of the stiff competition for rates, large greedy companies cut down on overhead costs like technical support. They sign you up and commit you to a rate with a contract for three years but snooker you with a high termination fee, so you can’t afford to leave their lousy service.

Electronic Money Company solves these problems by having in-house technical support in addition to the 1-800 number support. Our customers call us first. They know our staff by name, and we know them. We have focused on this in-house support to build relationships. We want to keep your business for the life of your business. Contact us at 505-296-2847 to get the white glove service you deserve! Read testimonials from merchants who have been with us for years and years.

“As someone who has tried quite a few merchant service providers over the years, I can tell you that all of my relationships have turned sour due to hidden fees and percentages creeping onto my monthly bills over the course of time.  All except for one.  Electronic Money Company has been the first honest company I’ve ever worked with.  Their service has been outstanding.”
Rob Weinstein, Event Rental Systems

“Great company. Personal service is amazing. The company works as a team to
give complete customer satisfaction. They have been flawless in their attention to
detail.”
Glenn Post, Pecos River Campground

“I’ve been in business for over 35 years and have used a number of credit card
processors. Gingergaye’s company is the BEST! No only did they save us money on
processing fees, they also took care of credit card compliance requirements,
saving us many hours and lots of hassle. We now are confident we are compliant
and secure. Customer service is excellent and it is easy to talk to a live person to
get answers resolved. Thank you, Gingergaye! I can’t recommend you highly
enough!”
Robban Sica, MD