Electronic Money Company

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866-898-7618 or 505-296-2847 | A+ BBB Rating

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Frequently Asked Questions (FAQs)

Find out why merchants who board with us never leave! Call 505-296-2847!

Merchant Services Questions:

What exactly is a merchant services provider?

A merchant services provider services your merchant payment processing. The provider takes your application for a merchant account and provides you service and support your questions and concerns.

There can be cost savings, more personalized support, or better technology for operating your business.

Companies like Square have flat, set rates which are very high. Electronic Money Company believes in giving you the fairest rate possible. In order to do that, we need to evaluate the different types of transactions you have on a monthly merchant statement. We can charge lower rates for debit cards and lower rates for other types of transactions as well. We can provide you with interchange-plus, tiered, or flat pricing. We guide you to the program that gives you the lowest rates.

No. We believe in honesty and transparency. You’ll know exactly what you’re paying for. With us you will have NO Surprises on your merchant statement.

Those companies offer “one-size-fits-all” solutions. Therefore, their rates are high and their service is low. We provide customized low fees with individual, customized support and service.

In-person, over the phone, mobile, e-commerce, ACH, fleet, and recurring payments. We can process your payment via a virtual terminal, desktop or mobile terminal, in addition to POS tablet system solutions.

Small businesses generally processing $20,000 to 200,000 per month. Retail, Restaurant, B2B wholesale suppliers, Contractors, Salons.

Merchants receive deposits the next business day.

Support Questions:

Is your support in the US?

Yes! Plus we have our own in-house support during business hours in addition to our processor’s support line 24/7/365.

When you call us, we answer the phone live and you talk to a real person, not a call center. We know you, what hardware you have, and how you operate. You will love your relationship manager, whose salary depends on the service they give you. This is why our family of merchants stay with us for the life of their business.

We can support you in trying to prevent or win a chargeback. We guide you through documentation that needs to be submitted to win it back.

Services Provided Questions:

Do you have Cash Discounting (Dual-Pricing) or Surcharging where all the fees are covered by the customers?

Yes, we have a compliant program for Dual-Pricing that adds the merchant fees for the customer to cover on all credit and debit cards. We also have a compliant program for surcharging that adds 3 % to credit cards only, not debit cards. We have opt-out options from the terminal to remove the fee for particular transactions of your choice.

Note: It is non-compliant to merely add a % onto the transaction yourself. Non-compliant fees range from $1,000 to $5000 and upwards for transgression if you get caught by Visa/MC secret shoppers or reported by one of your customers.

Yes, we can set you up with mobile processing on the go, for pick up and delivery, and also mobile inside your brick and mortar around the shop.

Yes, we support chip cards, swiped cards, keyed-in cards, tap-n-pay, and wallet transactions?

Yes, with extra security to prevent fraud.

Yes. We have a seamless integration that records in QuickBooks automatically and instantaneously when you process payments. And we provide lower processing rates than QuickBooks.

Yes, with very low rates and next day deposit.

Yes and they can work directly inside your payment device with no extra charges.

Yes, we can automatically move B2B and B2G transactions to lower interchange brackets to save you up to 1% of the transaction!

Yes, Voyager and Wright Express.

Getting Started Questions:

Do I need to sign a contract?

No. We have no long-term commitments. We earn your business with service and savings, not with penalties.

No. We don’t have to play that game. We charge fair rates and never raise them. Our service is unrivaled in the industry. Other processors trick you up front and then charge a fee if you want to leave their lousy service.

1-2 days to get an application approved. Then time to ship.

We need to get a signed application from you with your contact info, business info, federal tax ID or social security number, driver’s license and voided check so we know where to deposit monies.

Hardware and Device Questions:

Can I keep my current terminal or POS system?

Sometimes yes and sometimes no. We always look to save you the most money possible and keep your equipment if possible.

Maybe yes and maybe no. Some software solutions allow other merchant services providers to integrate with a gateway such as Authorize.net. Others only allow integration with their own merchant services.

Yes! We walk you through setup and provide ongoing training so you and your team feel confident.

We provide fast replacements and live support to get you back up and running quickly.

Yes, we support Clover, DejaPayPro, plus other POS systems. We will guide you to the best POS system solution for your business for the way you operate.

What makes Electronic Money Company different
from other payment processors?

Our goal is to earn your account for the life of your business. We are honest up front, shower you with service and support, and don’t raise rates down the line. Our salespeople share their cell phone with you so that you can always reach the person who signed you up. And we have our own in-house service and support in addition to the processor’s 24/7/365 number.

Call us at 505-296-2847 for a free consultation.
We will help you lower fees, guide you in choosing the right POS solution for you, and shower you with customer support and service!