Why do merchant services sales reps come over to work with Electronic Money Company, and why do they stay with us forever?
The same reason merchants choose to work with us for the life of their business is the same reason sales reps want to work with us. The merchants never leave our outstanding service, fair rates, and careful choice of reliable POS hardware. Our entire sales team is honest and transparent upfront about rates and knowledgeable about the perfect choice of hardware for each merchant’s situation. They are not pushy. They look for merchants to help and keep the merchant’s best interest in mind when guiding them to the best fit of equipment and best rates to match their method of collecting payments.
Our in-house support team answers the phone live and knows our clients by name and voice when they call. Our team is the opposite of 1-800-IGNORE-ME, which all merchants have experienced with other processors whose support team does not personally know or have a financial interest in the merchant calling in for help.
Here are more reasons sales reps come on board with us and stay:
- We help our merchants personally to win back chargebacks.
- We do not have termination fees. We recently dropped a processor who decided to add liquidated damages to their termination clause. (That is a fee equal to all the profits the processor would have received if the merchant stayed through the end of a contract.)
- Our relationship with our processors is such that if they want to initiate a rate increase, we opt out our entire portfolio. We don’t believe in padding our pockets to our client’s detriment. We make more money by keeping merchants for the life of their business. It is a win-win philosophy.
- We utilize DocuSign for all merchant applications and amendments. Our office cleans up the app and submits it for our sales reps, monitoring the underwriting progress toward app approval. This support allows our sales agents to stay in front of customers and send more apps, thus making more money.
- Our CRM is easy to utilize. It tracks all prospects and clients of each sales rep’s personal portfolio. It sends automated marketing to prospects and monthly newsletters to clients personalized to each sales rep.
Give me a personal call at 505-296-2847 if you are looking for a better fit to sell and retain merchants in your portfolio. Or send me an email at ghollowell@electronicmoneycompany.com.