How do you feel when you call up a company that sold you a product or service because you have a question; a concern; you have a gripe; something is not working right; you don’t understand the billing; or for whatever reason you need to speak to a live human. Do you like it when you have to listen to a bunch of prompts, of if you end up with someone you have never heard of and have no personal relationship with
I know the answer is a resounding, NO!
What if that company is your merchant services provider and your hardware is not functioning, or you want to understand a fee on your monthly bill, or you think you are missing a deposit. If hardware is not working, you can’t collect payments! Ouch! You want to get a hold of someone right away and fix the situation!
I know the response to this scenario is that it SUCKS!
Well, Electronic Money Company gives you one throat to choke! When we set you up with a new merchant services account, you will have one throat to choke, your salesperson, who gives you his cell phone when he first starts working with you. Actually, we give you one extra throat to choke and this your relationship manager in our office.
Most credit card processors give you an 800 number to call and speak with random Jacks or Jills who have no relationship to you and your money.
Welcome to Electronic Money Company, the opposite of 1800-IGNORE-ME!
And we are not saying that you are going to have a need to choke our throat, but we do understand that when you call with a question or concern or a challenge to solve, you want to talk to a live person who will take care of you ASAP.
That is who we are, and that is why merchants who work with us for merchant services, tell telemarketers to jump in a lake because they are never leaving the good home they have with us at Electronic Money Company.
We appreciate our customers, love it when we hear from them, and thank them for their business. Hope you will call us too at 505-296-2847 and become a part of our family!
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Other topics you might be interested in: Avoid Costly Mistakes: Download our free report, 5 Mistakes to Avoid When Choosing a Credit Card Processor
