When an elephant is young, trainers tie one leg with a chain and bolt it into cement into the ground. The baby elephant pulls and pulls and pulls to try to get free. At some point, the baby elephant gives up and accepts the fact that he cannot break the chain. At this point he is fully trained. As a … Read More
Banks and Affiliate Partnerships for Merchant Services
On the one hand a merchant services program is supposed to spin off a revenue stream to the bank. On the other hand the bank gets complaints from its customers regarding various merchant services issues ranging from: It makes the bank wonder if it shouldn’t just let their customers find their own merchant services solution? If your bank client goes … Read More
Duck Metaphor
Have you ever marveled at sight of a duck gliding across the glass, smooth surface of a pond? There is just a shallow “V” in the duck’s wake as he calmly moves his head from side to side. Well, that’s on the surface but what is happening underneath is quite a different story with the duck’s webbed feet paddling like … Read More
Scam to Save you $500! Say What?
A current merchant called us and asked us to review a proposal from a competitor. The competitor had a copy of the merchant statement and wrote on it, “Savings of $500!” and circled it in red. He had no data to back up the savings. The merchant wasn’t even paying anywhere near $500 in fees over the wholesale interchange. Bob … Read More
Stick Merchants to Your Bank with Communication
We have spent a lot of time developing proprietary systems of superb communication with our merchants as well as our bank referral partners. Merchants get several emails during the process of application. We, also, are happy to meet regularly and provide onsite training with your staff at the Bank who are involved in referring merchant services in order to ensure … Read More
No Rate or Fee Increase
The way the game is played: A processor starts talking to a merchant about lower rates. They sign them up with an “introductory” low rate but forget to tell the merchant it is only introductory. Or they lie about their comparison analysis of rates and take advantage of the trusting merchant who does not know how to read a merchant … Read More
The 1-800-IGNORE-ME Tech Support Story! – NOT with Electronic Money Company
Have you experienced this tech support situation? Now you have to start all over yet again dialing the tech support at 1-800-IGNORE-ME! We have our own in house client service and support. We know our client’s by name and they know us by name. We know their merchant ID # and their model of equipment. We already are level 3 … Read More
The Zig Zigler Pump Story!
In the old days, people had to get water from their well with a water pump. The trick to getting the water to flow was to pump, and pump and keep pumping until the water started to flow. Then you could relax on the pumping and the water would still keep flowing for a while. If you got tired and … Read More
How do daylight savings time changes affect my terminal?
Whenever there is a time change, it is prudent to change the time in your terminal. Why? First of all, the time is stamped onto each receipt. If there are any questions about a transaction, the time could be a factor in troubleshooting. Second and most importantly, if you are on autobatch, in other words the machine batches itself out … Read More
Email Fraud Posing as PCI Message!
Data security is a serious topic. PCI is a state-of-the-art security system created to help you keep data safe from fraud. The thieves, however, also have high-tech methods to confiscate confidential information. Here is a fraud email designed to capture your personal information. This is not a real email that would be sent by your processor or a PCI compliance … Read More
