In light of the COVID-19 pandemic, we have been receiving a lot of calls on this subject. First and foremost, there should be no fees on the refund. If your processor is charging the percentage rate for refunds, consider a new processor. Some have asked about getting a refund on the fees from the original credit card transaction. So, I thought I would give you
Paper money carries germs. How many people have touched that $1 bill that you just received as change? Using your credit or debit card limits touches to non-sterile paper money and limits exposures to viruses, especially the Coronavirus, which lives on inanimate objects for up to five days. Here are some small ways that merchants and consumers can use best practices to help prevent the
Payment processing fraud is erupting! According to a San Francisco digital trust and safety company, Sift, there was a 73% surge in online fraud in 2019. And most believe there is even more to come in 2020. Massive amounts of people are seeing their credit card and banking information exposed to massive data breaches day after day. Although Internet theft remains most prevalent, hackers and
Here is a list of merchant types that are considered high risk: Adult novelty, Alcohol (card-absent) Website, Bail bonds, Business Opportunity, Collection Agencies, CBD, Continuity Programs, Dating Sites, Finance Related Services, Firearms, Gentlemen’s clubs, Nutraceuticals, Paraphernal (Headshops, Smoke Shops), Tobacco, Vape, Nicotine, Ticket Brokers, and Travel Agencies. They are considered “High Risk” because these industries experience a lot higher incidence of chargebacks and fraud. When
Mobile processing isn’t just for businesses that are only mobile; it is also for brick and mortar businesses. If you are a retail shop, then can you understand how it might be advantageous to take the cash register to the customer? This could capture more impulse sales. Also, a mobile payment station can speed up check out times. This will alleviate lines and save your
As technology gets smarter, we have noticed that the individual credit card terminal is slowly being replaced by the POS cloud-based tablet systems. The original credit card terminal was separate from the cash register, and the first step that made sense was to put them together. As a result, the register could automatically reconcile with the payment terminal, saving merchants time and money. Secondarily, the
Selling CBD is legal, so why is it so difficult to get set up for credit card processing? The answer is because Visa and MasterCard do not want to process credit cards for CBD small businesses because there are a lot of chargebacks and they consider it very high risk. So what are you to do if you are selling CBD? There are legitimate processors
I heard a talk last week from Ron Farmer, CEO of Fullsteam, a group of leading software and payments businesses across the United States focused on providing streamlined payments infrastructure and operational support to its subsidiaries. He spoke about the culture of trust and how that culture grows a business. He shared information from a book called, “The Speed of Trust,” by Stephen Covey, and
Trap 1: A Verbal Quote! Most of the time, a verbal quote only includes the rate, transaction fee, and monthly fee, which are just pieces of the equation. The rate usually reflects only the swiped rate or debit rate, and the salesperson often neglects to explain that if the credit card is a rewards card or a corporate card, of if the card is keyed-in
In today’s world of credit card fraud and data breaches, a merchant who has an Ecommerce site has to be doubly careful. More credit card refunds and fraud take place from Ecommerce transactions on websites than on card-present transactions inside a brick and mortar location. That is why the processing rate is higher for Ecommerce transactions than swiped transactions, because the risk of fraud and
